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Equifax Data Breach

Background: Equifax is one of the three major credit reporting agencies in the U.S. They maintain and distribute consumer credit reports. Piscataqua Savings Bank reports our customer credit information to them. The Bank also pulls customer credit information when making loan decisions.

It was announced last week that Equifax experienced a data breach back in July and that 143 million American consumers' sensitive personal information was exposed. The information exposed includes: Name, Address, Social Security Number, and Date of Birth. There was a report that credit card and driver's license information was also exposed.

How can this information be used? There is the potential that someone could use this information to obtain credit fraudulently.

What you should do:

  1. Access the Equifax potential impact website to see if your information was exposed. (http://www.equifaxsecurity2017.com or call 1-866-447-7559.) If so, enroll in their fraud alert program.
  2. If information was exposed you should consider placing a freeze on your credit information (http://www.freeze.equifax.com)
  3. Go to the FTC Website (https://www.ftc.gov/) for more information

Other options available to protect your accounts at Piscataqua Savings Bank

  1. Request to have a freeze placed on your Home Equity Line of Credit if applicable and you do not intend to use the line anytime soon.
  2. Use CardValet® to place controls on your debit card. Remember, your debit card is not a credit card and is not reported to the credit bureaus
  3. Change your online banking password
  4. If you do not use online banking and would like us to make sure an account cannot appear online, we can set a restriction that will prevent anyone setting up online banking for your account.

Other Precautions that Piscataqua Savings Bank takes to protect customer information.

  • New accounts – we thoroughly vet new customers
  • Wires – We require customers to come into the bank to request a wire transfer
  • Information – we thoroughly identify customers on the phone before giving information with the use of security questions or "out of wallet" questions
  • Online Banking – We send confirmation by U.S. Mail to all new online banking account enrollments and monitor for suspicious activity
  • We have a Fraud Detection system for our debit cards.

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