LoansPhilip5The service was excellent
LoansSarah & Allen5Short time to process
DepositMarilyn5Susan was very professional but also nice to deal with.
LoansAnonymous4.6Susan always responded promptly to our questions, it is just a confusing process.
DepositAnonymous5Extremely courteous employee
DepositRoy & Elizabeth5Very personable staff, great Saturday hours. Bank has a pleasant atmosphere. Your representative was knowledgeable, funny and professional
DepositBob5People are great. Love the atmosphere. Keep up the good work!
LoansThomas and Martha5Our Loan Officer was very helpful and solved our mortgage needs.
LoansCarl and Kim5The appraisal process was quick and easy. Susan was polite, professional and a pleasure to do business with. We were wicked happy, love Piscataqua and everyone there!
LoansAndrea5Supremely satisfied, no glitches on your end, Susan was great and her willingness to work with me and my schedule is greatly appreciated. Your service has always been spot on and in a society where service is dying a not so slow death it will keep me a client.
LoansGreg5Great communication
LoansTim5The Loan Officer was fantastic!
LoansHans & Linda5Both the Loan Officers were very helpful, quick and professional.
DepositFinelli5Customer Service Outstanding
DepositSean5Fast friendly service, simple Thank you
LoansDon and Bev5Easy to reach, follow through great, super customer service. Denise was just great.
Deposit Anonymous5Love your bank building
LoansKristin5Fast, perfection, personal attention. I am from California and I wish I had a local bank like you folks. The Loan Officer was amazing!
LoansRobert and Sandra5Always a friendly atmosphere and meeting with people we know.
LoansRichard & Eric5Convenience; online processing; competitive rates
DepositMichael5I liked that when I posed a question to your Customer Service Rep. and it was answered by your VP.
LoansMatt4.6Make process easy.
DepositKathleen5We were helped very quickly. I felt confident that the girl helping us knew her job.
LoansFrank & Kate5Positive friendly, cooperative attitude. The Loan Processor at our 1st meeting was confident, I left comfortable she and Denise would do all they could. We had a little more than four weeks during which was the 4th of July, yet everything worked like clockwork. There was always follow up and everyone kept to the schedule outlined. Cannot imagine a better team than those two, they were able to make it work in our very short window. If only you had a branch in Placida, Florida.
DepositAnonymous5Friendly and real
DepositMerin5I was pleased with the entire process.
LoansAnonymous5I received a quick response during the application and approval process.
DepositAnonymous5Susan was fantastic. Friendly, knowledgeable, efficient - she made it easy.
LoansDeirdre5I like the relative simplicity of the application and approval process.
Paul was great.
LoansDave5The Loan Officer's instructions were very clear, she could not have done anything more - she was excellent.
LoansPaul5Very Satisfied. We liked the personal attention we were afforded.
LoansRichard5The best possible service and a very fast approval process!
LoansNina5Debbie is truly wonderful, kind and very professional, outstanding service.
DepositLynne5I was very satisfied with Jenn's performance, very
DepositJohn5Bank Representative Jen was warm, friendly and efficient. Everything personal and friendly; reminded me of Bailey's Savings and Loan from It's a Wonderful Life. Loved it.
DepositBruce & Judith5Everyone was fine.
LoansTiffany5Personalized, fast, Susan was fantastic! Very responsive and knowledgeable.
LoansJean5Very prompt response time, Susan was great, very helpful!
DepositSteven5I liked that I could do most of the account opening process online.
DepositAnonymous5Excellent service for both loan application and new deposit account opening.
LoansDan5As any service your (our) bank offers the service is always with a smile and pleasant. Denise is the Very Best, could not be any better.
DepositStephen4.6If you didn't have parking your rates would have not been enough to get me into downtown Portsmouth. The parking was easy and I wouldn't hesitate to conduct future business and the flowers are lovely.
DepositRhonda5Very good Customer Service Rep.
LoansJoseph and Lynda5The Loan Officer was very thorough, knowledgeable, prompt and friendly. Don't let Rick retire.
LoansTara5N/A
DepositBob5Marvelous attentive friendly folks all around
DepositBert and Marianne5We got the information we needed in an efficient manner.
LoansMatthew and Stephanie5The Loan Officer knew us from our previous mortgage, understood the nuances of our finances. He was efficient, polite and incredibly helpful. Rick is the definition of professionalism, could not be happier. Sad that he is retiring (but thrilled for Rick).
DepositAnonymous5It took longer to close Federal Savings than it did to open Piscataqua. Love the UPCD it is what won our family and friends to move banks. Thank you
LoansAnonymous4.3Personal and professional
LoansRichard5Competent and efficient
DepositAlena5Everyone was pleasant, I did not feel rushed. Hunter was very professional. Please remain an "Old Fashion" bank.
DepositElissa5Fast service, confident staff, easy
LoansMartin4.6Prompt and professional
LoansCatherine4.3Denise stayed in touch and made process as easy as possible, but I initially thought line of credit would be available within 1 week.
LoansAnonymous5On-line application was convenient, and the loan officer was available to answer questions via email and telephone. Also, she suggested a more economical process that made better sense for us. We didn't get the loan for as much as we'd hoped.
LoansRick5I was extremely satisfied Debbie and the staff are always extremely courteous!!! Keep doing the same and don't ever change!!! Stay small and local.
DepositRobert & Elizabeth4.3A little slow to open a CD account.
LoansJohn4.6Service and responses were prompt, mortgage broker was friendly and knowledgeable; would have scored a five, however, demand for appraisals added a week. The Loan Officer was knowledgeable about the land loan, the loan process, and was a pleasure to work with; best I have experienced for a mortgage!
LoansCharlotte5The professional, knowledge and attitude of Denise M.
DepositKahitka5Immediate and helpful assistance
LoansAnonymous5Very easy process and fast!
DepositBarbara5Heard this was a five star bank
DepositAnonymous5Service is always excellent!
DepositLawrence5The Customer Service Representative was very friendly and polite, and she quickly and professionally did exactly what we wanted
LoansRick5Painless, Denise did an excellent job. Very professional.
DepositKristin5I enjoyed the entire process from walking into the beautiful foyer it was so warm, welcoming, and efficient. My Customer Service Rep. was wonderful. Sorry I didn't join sooner.
DepositSharon & John5Loved the personal service and attention to detail.
LoansBrad and Alyssa5It was faster and easier then expected
LoansLynne5Excellent customer service. Denise is extremely professional and knowledgeable.
DepositKerri5Susan was very nice
LoansRob5Great Service
DepositBeth5Personal, easy and fast
LoansAllegra5Extremely accommodating, willing to work fast. Very accommodating and flexible.
DepositClare5Friendly and fast
DepositJaimee5The employees were very helpful
DepositAnonymous3.3N/A
DepositDavid & Colleen5N/A
LoansBill5Kept me informed, she is the best!
LoansTim5Very professional and knowledgeable. Flexible and easy to work with!
LoansAnonymous5The Loan Officer was a pleasure to work with, as is the whole mortgage department team.
DepositKenneth and Julie5I liked the personal service and the atmosphere of the bank.
DepositJohn5I was very satisfied with the account opening process. Wonderful Staff
DepositAnonymous5Fast service and thorough explanation of account.
LoansAnonymous5The Loan Officer made us feel like she was on our side, the entire process was smooth and not stressful!
DepositJacqueline5Everything was great.
DepositShirley5Friendly and efficient way account was opened.
LoansCheryl5Promptness, friendly service!!! Our Loan Officer was stellar!!!
LoansMark5Promptness, friendly and no fuss! Thank you Denise
LoansLarry5Fast and accurate service, everything went well!
LoansAnonymous5I love Piscataqua Savings! I loved it in the late 80's when I first moved here and again in 2013, when we moved back. You all made it so easy for us!! Paul is a top notch human being and expert. I was so happy with his kindness & competence.
DepositKathleen5Susan was great to deal with as was Denise with our mortgage
DepositChris5I liked everything! Customer Service was excellent.
LoansEdna5I am always treated with a happy greeting and complete respect!
DepositIzzy5Hunter was fantastic!
DepositChris5I liked the service of staff and the presence of onsite safety deposit box/vault capability. Overall a wonderful experience
DepositWilliam5Professional, courteous, very friendly and informative Customer Service Representatives.
DepositMichael5Two accounts opened in an efficient manner
LoansAnonymous5The process went very smoothly. The two loan officers I dealt with were very knowledgeable and efficient!
DepositJohn5N/A
DepositSteven4.6Beautiful bank and friendly people
DepositAlfred5In my 68 years on the planet, this was the easiest and most professional financial transaction I have ever done. Your representative was knowledgeable, helpful, and just plain nice. It was an absolute pleasure working with her. From the moment that I walked into the bank, everyone was so friendly and helpful. I just knew that I was in the right place.
LoansAnonymous5Easy, very organized
LoansAnonymous5Great service and great people
LoansRyan & Crystal5Very easy and seamless
DepositDiane5I am new to the area, coming from Massachusetts, I have always banked with Savings Banks. Jenn was very professional and thorough.
LoansMaureen5Always attentive and available. Flexible with charges and suggested different avenues. I usually don't like surveys for performance but am glad you sent this one. My intention was to write a note to say how wonderful it was working with the Loan Officer. I chose the bank without any previous knowledge of the bank or staff but knew I wanted a small bank as that is what I have been used to for many years. I couldn't be more pleased with how she worked with me and helped trouble shoot when needed. A definite good ambassador to the reputation of your bank. I have been completely satisfied.
LoansCarol5Everything was very quick and professional, great experience. Deb was awesome, professional and very helpful.
DepositRandy4.6Very friendly service.
LoansJoshua5Very personal, prompt, all the benefits of using a small local bank. From application to closing was only about a month.
DepositAnonymous5Friendly Customer Service, didn't take very long to open an account. Susan was very friendly, helpful and answered all my questions.
DepositTaylor5N/A
LoansRoland and Jonathan5Attentive and interest in setting up a loan to start Jonathans credit worthiness, turnaround time was about two weeks and it all fell together perfectly. Warm and friendly staff with a relaxed and professional attitude. Deb took great interest in seeing the objective met. You have great people. Piscataqua should be the bench mark for the banking industry.
DepositJames5Jenn was excellent!
LoansJane5Friendly, professional, clear about the process and timeline, timing was on track. The Loan Officer was very professional and helpful also other staff I was in contact with, Excellent service. She walked me through each step and kept me in the loop throughout. Love the bike rack out back!
LoansEd5Very simple and forthright
DepositAnonymous5Open on Saturdays, quick opening
DepositKen & Anne5During the account opening process the service was professional, friendly, and helpful.
LoansCharles5Our Loan Officer was courteous, knowledgeable, experienced and professional.
LoansAnonymous4.6Staff was very helpful.
DepositAnonymous5Great personnel, helpful and knowledgeable, exceptionally informative.
LoansDoug5Ease of use, application and process. Speed was amazing. Denise, Debbie and their staff were outstanding.
DepositKatrie4The Customer Service Representative was very pleasant. Didn't like part of the process.
LoansMatthew3Loan officer gave incorrect information regarding adding more down payment and the ability to lower the payment. This is a big problem and affects my payment.
DepositAnonymous4It was fine, nothing special. Not memorable as not overly friendly but not rude though.
DepositAnonymous4.6Friendly, Competent, Comfortable
LoansEdmund5Bank employees were very attentive to our requests, we were looking for a short turnaround and we got it. The Loan Officer was terrific.
LoansJonathan5Available to answer questions, quick response to emails, and an overall great customer service. Paul A. was great. Would like to work with him again! Will recommend to all friends.
LoansKathleen5Personable, professional delivery of information. Parking! Susan was very helpful and nice.
LoansGeorge5Carol and I are natives of Portsmouth, born and raised here. We are long familiar with the Piscataqua Bank and its lofty reputation. Direct and to the point no lost motion. Susan J. made Rick Page's retirement seem a seamless event. Congratulations to Rick and to Susan.
LoansCarol5Any questions we had were answered quickly. Extremely happy! The Loan Officer was excellent!!
LoansDiane5Always, friendly and accommodating, Seemed like I was finished & then more info needed several times. I guess person handling the loan changed and all information may not have been passed on. I needed speed and I got it. Just a but better communication when several people are handling on request.
LoansKimberly5I liked the thoroughness of the application and approval process.
The loan officer was meticulous, found a $10 reconciliation error.
LoansMike5Our Loan Officer did an excellent job managing our application and closing. She was professional, courteous and prompt to respond.
LoansAnonymous5Professional and more personable than most banks.
LoansElizabeth5Efficient, positive, fast. Our Loan Officer was awesome.
LoansAnonymous4.6Very helpful
DepositKristen4.6The online process to open 2 CD's was very straight forward and worked extremely well.
Susan was excellent and had a superb knowledge of the online CD process and extremely personable.
I do my best to only bank with small banks where your are known not a number.
LoansAnonymous4.3The Loan Officer was very knowledgeable and meticulous with all the details, but the turnaround time was a little longer than we expected but not bad.
LoansAnonymous4.6All processed just fine
DepositSharen5N/A
DepositAnonymous5I came in knowing what I wanted and Susan H. was friendly, knowledgeable, professional and experienced
DepositWilliam5We liked the friendly, personal service
LoansBill5Efficent processing, friendly service, quick results. The Loan Officer was great.
DepositFrank & Jo Ann5Hunter, Susan, and Jen were awesome!
We do business with your bank because of competent people, trustworthiness and impeccable reputation demonstrated over decades.
LoansAndrea5Easy access to speak with live people.
LoansBob5Quick, easy, efficient, friendly - excellent as always! Susan was great.
LoansKevin & Kathleen5We were out of the housing market for ten years. We were kept informed of what was needed and where we were in the process. Every question was promptly answered and fully explained. We were pleased with everything. Our loan officer was a professional, expert in knowledge and very warm in guiding us through this process.
DepositJeff5Keep doing what you are doing
LoansAnonymous5I liked that application and approval process was simple and easy.
LoansDavid5Personal attention, face to face; easy to get through each step. Very pleased, very happy alternative loan option presented and all led to the best result and timely. Keep up the good work! We love it that staff knows us by first name!
LoansTiffany5Very personal, wasn't treated like a number. Susan was great.
LoansKathleen5Our Loan Officer was exceptionally kind and patient with me. She explained each part and step thoroughly. She also listed to me. The bank I had been doing business with for the past 22 years was not as helpful as Piscataqua. I couldn't be more pleased.
LoansRick5Debbie is a peach!
LoansPeter & Claudia5Timeliness, responsiveness, follow through and the ability to close on time. Closed on time in a fairly tight window. The loan officer was hones, straightforward and helpful.
DepositAnonymous5Very friendly service and availability, Jenn was excellent. Keep up the good work and stay local.
DepositLeo5N/A