Customer Reviews

LoansAnonymous
5
I love Piscataqua Savings! I loved it in the late 80's when I first moved here and again in 2013, when we moved back. You all made it so easy for us!! Paul is a top notch human being and expert. I was so happy with his kindness & competence.
LoansRichard & Eric
5
Convenience; online processing; competitive rates
LoansMatthew
3
Loan officer gave incorrect information regarding adding more down payment and the ability to lower the payment. This is a big problem and affects my payment.
LoansRick
5
I was extremely satisfied Debbie and the staff are always extremely courteous!!! Keep doing the same and don't ever change!!! Stay small and local.
LoansAndrea
5
Supremely satisfied, no glitches on your end, Susan was great and her willingness to work with me and my schedule is greatly appreciated. Your service has always been spot on and in a society where service is dying a not so slow death it will keep me a client.
LoansFrank & Kate
5
Positive friendly, cooperative attitude. The Loan Processor at our 1st meeting was confident, I left comfortable she and Denise would do all they could. We had a little more than four weeks during which was the 4th of July, yet everything worked like clockwork. There was always follow up and everyone kept to the schedule outlined. Cannot imagine a better team than those two, they were able to make it work in our very short window. If only you had a branch in Placida, Florida.
LoansGeorge
5
Carol and I are natives of Portsmouth – born and raised here. We are long familiar with the Piscataqua Bank and its lofty reputation. Direct and to the point no lost motion. Susan J. made Rick Page’s retirement seem a seamless event. Congratulations to Rick and to Susan.
LoansAnonymous
4.6
Susan always responded promptly to our questions, it is just a confusing process.
LoansAnonymous
5
On-line application was convenient, and the loan officer was available to answer questions via email and telephone. Also, she suggested a more economical process that made better sense for us. We didn’t get the loan for as much as we’d hoped.
LoansMartin
4.6
Prompt and professional
LoansRyan & Crystal
5
Very easy and seamless
LoansJonathan
5
Available to answer questions, quick response to emails, and an overall great customer service. Paul A. was great. Would like to work with him again! Will recommend to all friends.
LoansPeter & Claudia
5
Timeliness, responsiveness, follow through and the ability to close on time. Closed on time in a fairly tight window. The loan officer was hones, straightforward and helpful.
LoansDoug
5
Ease of use, application and process. Speed was amazing. Denise, Debbie and their staff were outstanding.
LoansGreg
5
Great communication
LoansKevin & Kathleen
5
We were out of the housing market for ten years. We were kept informed of what was needed and where we were in the process. Every question was promptly answered and fully explained. We were pleased with everything. Our loan officer was a professional, expert in knowledge and very warm in guiding us through this process.
LoansSarah & Allen
5
Short time to process
LoansTiffany
5
Very personal, wasn’t treated like a number. Susan was great.
LoansAllegra
5
Extremely accommodating, willing to work fast. Very accommodating and flexible.
LoansCharlotte
5
The professional, knowledge and attitude of Denise M.
LoansAnonymous
4.6
Very helpful
LoansBill
5
Kept me informed, she is the best!
LoansJean
5
Very prompt response time, Susan was great, very helpful!
LoansMaureen
5
Always attentive and available. Flexible with charges and suggested different avenues. I usually don’t like surveys for performance but am glad you sent this one. My intention was to write a note to say how wonderful it was working with the Loan Officer. I chose the bank without any previous knowledge of the bank or staff but knew I wanted a small bank as that is what I have been used to for many years. I couldn’t be more pleased with how she worked with me and helped trouble shoot when needed. A definite good ambassador to the reputation of your bank. I have been completely satisfied.
LoansKathleen
5
Personable, professional delivery of information. Parking! Susan was very helpful and nice.
LoansDavid
5
Personal attention, face to face; easy to get through each step. Very pleased, very happy alternative loan option presented and all led to the best result and timely. Keep up the good work! We love it that staff knows us by first name!
LoansRick
5
Painless, Denise did an excellent job. Very professional.
LoansDiane
5
Always, friendly and accommodating, Seemed like I was “finished” & then more info needed several times. I guess person handling the loan changed and all information may not have been passed on. I needed speed and I got it. Just a but better communication when several people are handling on request.
LoansAnonymous
5
Easy, very organized
LoansJane
5
Friendly, professional, clear about the process and timeline, timing was on track. The Loan Officer was very professional and helpful also other staff I was in contact with, Excellent service. She walked me through each step and kept me in the loop throughout. Love the bike rack out back!
LoansAnonymous
5
Great service and great people
LoansAnonymous
5
Professional and more personable than most banks.
LoansHans & Linda
5
Both the Loan Officers were very helpful, quick and professional.
LoansAnonymous
4.3
Personal and professional
LoansKristin
5
Fast, perfection, personal attention. I am from California and I wish I had a local bank like you folks. The Loan Officer was amazing!
LoansRichard
5
The best possible service and a very fast approval process!
LoansRichard
5
Competent and efficient
LoansDan
5
As any service your (our) bank offers – the service is always with a smile and pleasant. Denise is the “Very Best”, could not be any better.
LoansAnonymous
4.6
Staff was very helpful.
LoansDave
5
The Loan Officer's instructions were very clear, she could not have done anything more - she was excellent.
LoansTim
5
The Loan Officer was fantastic!
LoansTim
5
Very professional and knowledgeable. Flexible and easy to work with!
LoansTiffany
5
Personalized, fast, Susan was fantastic! Very responsive and knowledgeable.
LoansAndrea
5
Easy access to speak with live people.
LoansCharles
5
Our Loan Officer was courteous, knowledgeable, experienced and professional.
LoansCheryl
5
Promptness, friendly service!!! Our Loan Officer was stellar!!!
LoansThomas and Martha
5
Our Loan Officer was very helpful and solved our mortgage needs.
LoansMark
5
Promptness, friendly and no fuss! Thank you Denise
LoansAnonymous
5
Very easy process and fast!
LoansEd
5
Very simple and forthright
LoansNina
5
Debbie is truly wonderful, kind and very professional, outstanding service.
LoansAnonymous
4.6
All processed just fine
LoansLynne
5
Excellent customer service. Denise is extremely professional and knowledgeable.
LoansAnonymous
5
The Loan Officer made us feel like she was on our side, the entire process was smooth and not stressful!
LoansPaul
5
Very Satisfied. We liked the personal attention we were afforded.
LoansJoseph and Lynda
5
The Loan Officer was very thorough, knowledgeable, prompt and friendly. Don't let Rick retire.
LoansLarry
5
Fast and accurate service, everything went well!
LoansBob
5
Quick, easy, efficient, friendly - excellent as always! Susan was great.
LoansCarol
5
Everything was very quick and professional, great experience. Deb was awesome, professional and very helpful.
LoansElizabeth
5
Efficient, positive, fast. Our Loan Officer was awesome.
LoansMatt
4.6
Make process easy.
LoansMatthew and Stephanie
5
The Loan Officer knew us from our previous mortgage, understood the nuances of our finances. He was efficient, polite and incredibly helpful. Rick is the definition of professionalism, could not be happier. Sad that he is retiring (but thrilled for Rick).
LoansCarl and Kim
5
The appraisal process was quick and easy. Susan was polite, professional and a pleasure to do business with. We were wicked happy, love Piscataqua and everyone there!
LoansAnonymous
5
The Loan Officer was a pleasure to work with, as is the whole mortgage department team.
LoansAnonymous
4.3
The Loan Officer was very knowledgeable and meticulous with all the details, but the turnaround time was a little longer than we expected but not bad.
LoansRick
5
Debbie is a peach!
LoansAnonymous
5
The process went very smoothly. The two loan officers I dealt with were very knowledgeable and efficient!
LoansCatherine
4.3
Denise stayed in touch and made process as easy as possible, but I initially thought line of credit would be available within 1 week.
LoansCarol
5
Any questions we had were answered quickly. Extremely happy! The Loan Officer was excellent!!
LoansDon and Bev
5
Easy to reach, follow through great, super customer service. Denise was just great.
LoansJohn
4.6
Service and responses were prompt, mortgage broker was friendly and knowledgeable; would have scored a five, however, demand for appraisals added a week. The Loan Officer was knowledgeable about the land loan, the loan process, and was a pleasure to work with; best I have experienced for a mortgage!
LoansBill
5
Efficent processing, friendly service, quick results. The Loan Officer was great.
LoansEdmund
5
Bank employees were very attentive to our requests, we were looking for a short turnaround and we got it. The Loan Officer was terrific.
LoansRoland and Jonathan
5
Attentive and interest in setting up a loan to start Jonathans credit worthiness, turnaround time was about two weeks and it all fell together perfectly. Warm and friendly staff with a relaxed and professional attitude. Deb took great interest in seeing the objective met. You have great people. Piscataqua should be the bench mark for the banking industry.
LoansEdna
5
I am always treated with a happy greeting and complete respect!
LoansRobert and Sandra
5
Always a friendly atmosphere and meeting with people we know.
LoansBrad and Alyssa
5
It was faster and easier then expected
LoansMike
5
Our Loan Officer did an excellent job managing our application and closing. She was professional, courteous and prompt to respond.
LoansJoshua
5
Very personal, prompt, all the benefits of using a small local bank. From application to closing was only about a month.
LoansKathleen
5
Our Loan Officer was exceptionally kind and patient with me. She explained each part and step thoroughly. She also listed to me. The bank I had been doing business with for the past 22 years was not as helpful as Piscataqua. I couldn’t be more pleased.
LoansTara
5
LoansDeirdreJune 5, 2020
5
I like the relative simplicity of the application and approval process.
Paul was great.
LoansPhilipApril 24, 2020
5
The service was excellent
LoansAnonymousApril 8, 2020
5
I liked that application and approval process was simple and easy.
LoansJayApril 8, 2020
5
I received a quick response during the application and approval process.
LoansRobMarch 15, 2020
5
Great Service
LoansKimberlyMarch 7, 2020
5
I liked the thoroughness of the application and approval process.
The loan officer was meticulous, found a $10 reconciliation error.
DepositChris5
I liked the service of staff and the presence of onsite safety deposit box/vault capability. Overall a wonderful experience
DepositRoy & Elizabeth
5
Very personable staff, great Saturday hours. Bank has a pleasant atmosphere. Your representative was knowledgeable, funny and professional
DepositJeff
5
Keep doing what you are doing
DepositClare
5
Friendly and fast
DepositSteven
4.6
Beautiful bank and friendly people
DepositAlfred
5
In my 68 years on the planet, this was the easiest and most professional financial transaction I have ever done. Your representative was knowledgeable, helpful, and just plain nice. It was an absolute pleasure working with her. From the moment that I walked into the bank, everyone was so friendly and helpful. I just knew that I was in the right place.
DepositJaimee
5
The employees were very helpful
DepositJohn
5
Bank Representative Jen was warm, friendly and efficient. Everything personal and friendly; reminded me of Bailey’s Savings and Loan from “It’s a Wonderful Life”. Loved it.
DepositAnonymous
5
I came in knowing what I wanted and Susan H. was friendly, knowledgeable, professional and experienced
DepositKahitka
5
Immediate and helpful assistance
DepositAnonymous
4.6
Friendly, Competent, Comfortable
DepositKerri
5
Susan was very nice
DepositAnonymous
5
Open on Saturdays, quick opening
DepositWilliam
5
Professional, courteous, very friendly and informative Customer Service Representatives.
DepositKathleen
5
We were helped very quickly. I felt confident that the girl helping us knew her job.
DepositRandy
4.6
Very friendly service.
DepositJames
5
Jenn was excellent!
DepositAnonymous
5
Fast service and thorough explanation of account.
DepositAnonymous
5
Excellent service for both loan application and new deposit account opening.
DepositAnonymous
5
Great personnel, helpful and knowledgeable, exceptionally informative.
DepositBeth
5
Personal, easy and fast
DepositAnonymous
4
It was fine, nothing special. Not memorable as not overly friendly but not rude though.
DepositAnonymous
5
Friendly and real
DepositElissa
5
Fast service, confident staff, easy
DepositSean
5
Fast friendly service, simple Thank you
DepositBob
5
Marvelous attentive friendly folks all around
DepositDiane
5
I am new to the area, coming from Massachusetts, I have always banked with Savings Banks. Jenn was very professional and thorough.
DepositAnonymous
5
Service is always excellent!
DepositShirley
5
Friendly and efficient way account was opened.
DepositKenneth and Julie
5
I liked the personal service and the atmosphere of the bank.
DepositWilliam
5
We liked the friendly, personal service
DepositFinelli
5
Customer Service Outstanding
DepositLynne
5
I was very satisfied with Jenn’s performance, very
DepositKristenJune 5, 2020
4.6
The online process to open 2 CD's was very straight forward and worked extremely well.
Susan was excellent and had a superb knowledge of the online CD process and extremely personable.
I do my best to only bank with small banks where your are known not a number.
DepositStevenJune 5, 2020
5
I liked that I could do most of the account opening process online.
DepositKen & AnneMarch 9, 2020
5
During the account opening process the service was professional, friendly, and helpful.
DepositMerinMarch 9, 2020
5
I was pleased with the entire process.
DepositBert and MarianneFebruary 28, 2020
5
We got the information we needed in an efficient manner.
DepositAlenaFebruary 28, 2020
5
Everyone was pleasant, I did not feel rushed. Hunter was very professional. Please remain an "Old Fashion" bank.
DepositAnonymousFebruary 28, 2020
5
Extremely courteous employee
DepositFrank & Jo AnnNovember 24, 20195
Hunter, Susan, and Jen were awesome!
We do business with your bank because of competent people, trustworthiness and impeccable reputation demonstrated over decades.
DepositIzzyNovember 11, 20195
Hunter was fantastic!
DepositAnonymousNovember 20, 20195
Very friendly service and availability, Jenn was excellent. Keep up the good work and stay local.
DepositRobert & ElizabethNovember 20, 20194.3
A little slow to open a CD account.
DepositKathleenNovember 20, 20195
Susan was great to deal with as was Denise with our mortgage
DepositBobOctober 25, 20195
People are great. Love the atmosphere. Keep up the good work!
DepositBruce & JudithOctober 25, 2019
Everyone was fine.
DepositMarilynOctober 25, 20195
Susan was very professional but also nice to deal with.
DepositKatrieSeptember 27, 20194
The Customer Service Representative was very pleasant. Didn't like part of the process.
DepositAnonymousSeptember 27, 20193.3
DepositDavid & ColleenSeptember 27, 20195
DepositLawrenceSeptember 18, 20195
The Customer Service Representative was very friendly and polite, and she quickly and professionally did exactly what we wanted
DepositBarbaraSeptember 18, 20195
Heard this was a five star bank
DepositSharenSeptember 18, 20195
DepositAnonymousSeptember 5, 20195
Susan was fantastic. Friendly, knowledgeable, efficient - she made it easy.
DepositJacquelineSeptember 18, 20195
Everything was great.
Deposit AnonymousSeptember 5, 20195
Love your bank building
DepositAnonymousAugust 22, 20195
Friendly Customer Service, didn't take very long to open an account. Susan was very friendly, helpful and answered all my questions.
DepositJohnAugust 22, 20195
DepositMichaelAugust 15, 20195
Two accounts opened in an efficient manner
DepositStephenAugust 15, 20194.6
If you didn't have parking your rates would have not been enough to get me into downtown Portsmouth. The parking was easy and I wouldn't hesitate to conduct future business and the flowers are lovely.
DepositTaylorAugust 15, 20195
DepositLeoJuly 29, 20195
DepositChrisJuly 29, 20195
I liked everything! Customer Service was excellent.
DepositJohnJuly 29, 20195
I was very satisfied with the account opening process. Wonderful Staff
DepositRhondaJuly 25, 20195
Very good Customer Service Rep.
DepositSharon & JohnJuly 29, 20195
Loved the personal service and attention to detail.
DepositMichaelJuly 29, 20195
I liked that when I posed a question to your Customer Service Rep. and it was answered by your VP.
DepositKristinJuly 29, 20195
I enjoyed the entire process from walking into the beautiful foyer it was so warm, welcoming, and efficient. My Customer Service Rep. was wonderful. Sorry I didn't join sooner.
DepositAnonymousJune 26, 20195
It took longer to close Federal Savings than it did to open Piscataqua. Love the UPCD it is what won our family and friends to move banks. Thank you
DepositJuliaJune 26, 20195
Very easy and quick.