Piscataqua Savings Bank has been a cornerstone of the Seacoast community since 1877, and as it embarks on a new chapter, Benjamin S. Wheeler steps into the role of President and CEO with deep roots in both the bank and the community. Previously serving as Executive Vice President, Wheeler succeeds President and CEO Joan Gile, bringing not just experience but a lifelong connection to the institution.
“I had my first checking account at PSB, and my family has banked here dating back to 1888,” Wheeler shares. “As someone who believes so much in doing business locally and the value of community, this was always the bank I wanted to work for.”
His journey at the bank has given him a unique perspective on leadership. “Over the years, it has become very clear how valuable the staff at PSB is. This place would not be the organization it is without the hard work and determination of each and every individual that works here.”
A Commitment to Community First
Under Wheeler’s leadership, Piscataqua Savings Bank’s mission remains steadfast: putting the community first. “Those who came before me put community focus first. I can promise that PSB will continue to be one of the most important banks in the Seacoast, we are as local as it gets.”
That dedication extends to the way the bank serves its customers. Wheeler envisions a future where personal relationships remain at the heart of the banking experience. “We know and understand the needs of our clients because they are not just an account number. They are Ms. Smith, who likes to do her banking on Thursdays because she can walk her dog that day and swing by a local coffee shop after she’s done,” he explains. “She is welcomed with a smile, by name, and her dog gets a brown dog treat because she doesn’t like the other ones.”
This personal touch, combined with modern banking conveniences, defines the unique balance Wheeler sees as essential to the bank’s future. “As much as we believe in technology, we also understand the importance and value in the human aspect of banking and customer service. We strive to know our customers better than most.”
Navigating the Future of Banking
The financial industry is constantly evolving, and Wheeler recognizes both the opportunities and challenges ahead. “Technology is so important and plays a vital role in the banking industry, and we strive to exceed our customers’ expectations,” he says. “But there comes a time when technology isn’t enough, and our customers want to deal with a person.”
It’s this balance between innovation and tradition that Wheeler sees as Piscataqua Savings Bank’s strength. “We have developed a niche in the banking industry with a very local focus. Our products and solutions are highly relevant because we truly understand the needs of our community and our customers.”
Leadership and Looking Ahead
Wheeler leads with principles that reflect the bank’s values: fairness, approachability, hard work, and customer-centricity. As he settles into his role as President and CEO, he is focused on fostering a culture of community-driven service while ensuring our staff provides exceptional customer service which will lead to future decades of sustainability. “By nurturing a strong, empowered team and keeping the needs of both employees and customers at the forefront, we can create a thriving, independent bank that serves its community well,” he says.
His message to Piscataqua Savings Bank customers is one of gratitude and invitation. “First and foremost, thank you for your years of loyalty to the greatest bank in Portsmouth, NH. You, our customers, are everything to us. My office has no door, and I welcome the opportunity to get to know you. Stop by and say hi anytime.”
As Piscataqua Savings Bank continues to build on its long-standing tradition of excellence, Wheeler’s leadership ensures that local banking and local decision making remains at its core. “Our future is bright, and we would like everyone to be a part of it.”
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